Privacy Policy

Effective Date: August 20, 2026

Termnex is a business-to-business brand operated from Yueqing, Zhejiang 325600, China.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit termnex.com, contact us or submit an inquiry.

  1. Information We Collect

Information you provide directly may include:

  • your name;
  • company name;
  • work email address;
  • country or region;
  • phone number, WhatsApp number or other contact details you include;
  • product, project and application information; and
  • any other information included in your inquiry or message.

When you use the Site, our hosting, website and security systems may also process limited technical information such as your IP address, browser type, device information, request time, referring page and security-related log data.

Please do not submit sensitive personal information unless it is necessary for your inquiry.

  1. How We Use Information

We may use the information we collect to:

  • respond to product inquiries;
  • understand your product and project requirements;
  • prepare or discuss a quotation;
  • communicate about a potential or confirmed business transaction;
  • maintain, secure and improve the Site;
  • prevent abuse, fraud or unauthorized access; and
  • comply with applicable legal obligations.

We do not currently use information submitted through the Site for marketing unless you separately request or agree to receive marketing communications.

  1. Legal Bases Where Applicable

Where data-protection law requires a legal basis, we may process inquiry information because:

  • it is necessary to respond to your request or take steps at your request before entering into a contract;
  • it is necessary for our legitimate interests in operating, securing and improving the Site;
  • it is necessary to comply with a legal obligation; or
  • you have given consent for an optional purpose, such as marketing or non-essential cookies.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place before withdrawal.

  1. Cookies and Analytics

The Site may use essential cookies and similar technologies required for WordPress, form processing, security and basic website functionality.

We do not currently use Google Analytics, advertising pixels or other non-essential analytics cookies on the Site.

If we introduce non-essential analytics, advertising or marketing technologies, we will update this Privacy Policy and provide any consent or control options required by applicable law.

You can control or disable cookies through your browser settings. Disabling essential cookies may affect some Site functions.

  1. Service Providers and Sharing

We do not sell or rent your personal information.

We may share limited information with service providers that help us operate the Site and respond to inquiries, including providers of:

  • website hosting and infrastructure;
  • WordPress and form processing;
  • business email and communication;
  • website security, backups and technical support; and
  • shipping, quotation or payment services where a specific transaction requires them.

Service providers may process information only as necessary for the services they provide and may be subject to their own privacy policies.

We may also disclose information where reasonably necessary to comply with law, respond to lawful requests, protect the Site or enforce our rights.

  1. International Transfers

Termnex is operated from China. Depending on the location of our service providers and your inquiry, personal information may be transferred to or processed in a country outside your country of residence.

Where applicable law requires additional safeguards for an international transfer, we will use safeguards required by that law. You may contact us at info@termnex.com to request further information about relevant transfers.

  1. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries, maintaining business records, resolving disputes and complying with legal obligations.

Inquiry records are normally retained for up to 24 months after the last meaningful contact, unless a longer period is reasonably necessary for a potential or completed transaction, legal compliance, security, accounting or dispute resolution.

When information is no longer required, we will delete it or securely dispose of it where reasonably practicable.

  1. Your Rights

Depending on your location and applicable law, you may have the right to:

  • request access to your personal information;
  • request correction of inaccurate information;
  • request deletion of your information;
  • request restriction of processing;
  • object to certain processing;
  • request data portability;
  • withdraw consent where processing is based on consent; and
  • lodge a complaint with the relevant data-protection authority.

To exercise a right, contact us at info@termnex.com. We may need to verify your identity before responding. We aim to respond without undue delay and generally within 30 days, subject to the requirements and exceptions of applicable law.

  1. Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse or alteration.

No internet transmission or storage system can be guaranteed to be completely secure.

  1. Children

The Site is intended for business and professional users. It is not directed to children, and we do not knowingly collect personal information from children.

  1. Third-Party Websites

The Site may link to third-party websites. This Privacy Policy does not apply to those websites. Please review the privacy policy of each third-party website you visit.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated effective date.

  1. Contact

For questions, requests or complaints about this Privacy Policy, contact:

Termnex
Yueqing, Zhejiang 325600
China

Phone: +86 190 1659 2535
Email: info@termnex.com
Website: https://termnex.com/